Director of Global Technical SupportVirtualVocations • Fayetteville, North Carolina, United States
Director of Global Technical Support
VirtualVocations • Fayetteville, North Carolina, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Director of Global Technical Support to lead and modernize their support organization.
Key Responsibilities :
Evolve and grow a high-performing global support team focused on technical depth and customer empathy
Drive the transformation of support using AI, implementing tools and workflows to enhance case resolution
Define, measure, and report on key support metrics to ensure continuous improvement and operational transparency
Required Qualifications :
10+ years of experience in technical support or related roles, with 5+ years in leadership positions
Proven track record in building or transforming a modern support organization with AI integration
Strong technical foundation in application security, software development, or DevSecOps
Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree a plus
Familiarity with support platforms and experience implementing AI or chat-based support solutions
serp_jobs.job_alerts.create_a_job
Director Technical Support • Fayetteville, North Carolina, United States
Job_description.internal_linking.related_jobs
Company Description Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government.
We align people, culture, policies, and processes to get tech i...serp_jobs.internal_linking.show_more
Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_more
Director of Operations & Compliance (DOOC) .First Choice Community Health Centers (FCCHC) medical and dental sites.The DOOC is a member of the Senior Management Team and is also respo...serp_jobs.internal_linking.show_more
Leading the charge in healthcare innovation, Theoria Medical offers a unique blend of medical excellence and technological advancement, primarily serving the post-acute and primary care sectors.Our...serp_jobs.internal_linking.show_more
Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_more
Director Of Community Development.The Cumberland County Community Development Department is seeking a dynamic and visionary Director to lead efforts that make a lasting impact in our community.This...serp_jobs.internal_linking.show_more
General Counsel and Vice Chancellor for Legal, Audit, Risk, and Compliance.The University of North Carolina at Pembroke (UNC Pembroke) invites applications for its next General Counsel and Vice Cha...serp_jobs.internal_linking.show_more Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_more 
SonderMind is a leading mental health care platform revolutionizing therapy services by empowering licensed mental health therapists to deliver exceptional care with cutting-edge, AI-powered tools....serp_jobs.internal_linking.show_more
Make a Lasting Impact as a Special Needs Caregiver.Would you like to give compassionate care to clients with intellectual and developmental disabilities in the comfort of their own homes? To qualif...serp_jobs.internal_linking.show_more
We are seeking a passionate Director of Client Success to be an OCONUS lead for large-scale work.You will lead client engagements to help clients adopt cutting-edge technology and operationalize in...serp_jobs.internal_linking.show_more
As the client's personnel, you will maintain and operate a network of simulators and modeling capabilities that provide rehearsal and exercise capabilities for various units.The client's engineerin...serp_jobs.internal_linking.show_more
We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends.
This position supports the full lifecycle of service delivery—from order int...serp_jobs.internal_linking.show_more
Company is committed to diversity and inclusion.We are an equal opportunity employer including veterans and people with disabilities.
A Brief Overview The Director of Outside Plant plays a pivotal r...serp_jobs.internal_linking.show_more
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods.We are an America...serp_jobs.internal_linking.show_more If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods.We are an America...serp_jobs.internal_linking.show_more 
Direct Support Professional -Idd.Join a team of passionate and caring people who make a difference in people's lives.We are now hiring for Direct Support Professionals (DSPs) to provide direct care...serp_jobs.internal_linking.show_more
Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future!.Boon Edam is a global market leader in entry solutions with offices across the w...serp_jobs.internal_linking.show_more Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...serp_jobs.internal_linking.show_more 
Leadership And Technical Development Program (ltdp) For Operations Leadership.Your work shapes the world at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not jus...serp_jobs.internal_linking.show_more
Director of Client Success
Dcode • Fayetteville, NC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Value Stream Leader
Watts Water • Saint Pauls, NC, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Operations and Compliance
First Choice Community Health Centers • Lillington, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Medical Director
Theoria Medical • Raeford, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Continuous Improvement Manager
Watts Water Technologies • St. Pauls, NC, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Community Development Director POS#104000001
Government Jobs • Fayetteville, NC, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
General Counsel and Vice Chancellor for Legal, Audit, Risk, and Compliance
InsideHigherEd • Pembroke, North Carolina, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Quality Manager
Watts Water Technologies • St. Pauls, NC, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Mental Health Therapist
SonderMind Careers • Stedman, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Hab Tech / Direct Support Professional (DSP)
BAYADA Home Health Care • Erwin, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
4270 Director of Client Success
Clearance Jobs • Fayetteville, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Engineer
Phase2 Technology • Fayetteville, NC, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Network Tech Support (Lumen)
Infosys • Bladenboro, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Outside Plant
Lumbee River EMC • Pembroke, NC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Director, Plant Engineering
Smithfield Foods • Tar Heel, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
HR Business Partner - 2nd Shift
Smithfield Foods • Tar Heel, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Direct Support Professional -Idd
All Ways Caring HomeCare • Sanford, NC, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Materials Leader
Boon Edam • Lillington, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Value Stream Leader
Watts Water Technologies • St. Pauls, NC, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
2026 Leadership & Technical Development Program - Operations Leadership
Caterpillar • Sanford, NC, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted