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Membership Coordinator

Membership Coordinator

NuSpine ChiropracticLas Vegas, NV, US
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Membership Coordinator

NuSpine Chiropractic, one of the country's leading healthcare companies, is seeking a part-time Membership Coordinator. This position requires applicants who want to work for a growing, national company with multiple locations throughout the valley. Every day, we assist people of all ages achieve their healthiest, pain-free life as possible. NuSpine offers private, personalized care in an efficient and affordable environment.

Qualifications : You will be considered an ideal candidate if you have :

  • An interest in gaining or already have excellent customer service experience.
  • Previous sales experience with strong sales skills.
  • A desire to be part of the patients' healing journey.
  • A motivation to be part of a fun, dynamic and growing national healthcare company.

Required skills :

  • Social verbal and written communication skills.
  • Functional computer skills required, including MS Office programs.
  • High school diploma.
  • Primary Job Expectations : The Membership Coordinator executes the new patient experience from the day they inquire about services through their continued months of care. The main objective : generate new patient leads, convert patient leads to new patients, maintain patient memberships and build patient relationships. Additional responsibilities include :

  • Establishes and maintains effective retention of patients.
  • Conducts telephone inquiries / follow-up calls / texts and emails to all leads.
  • Conducts follow-up calls to new plan / package holders at 7- and 21-day marks.
  • Keeps leads organized in spreadsheets and tracks all points of contact.
  • Generates leads through community events such as health fairs, lunch and learns, pop-ups, etc.
  • Books leads for initial exam appointments.
  • Sends appointment reminders 24 hours prior to appointment.
  • Knowledgeable about NuSpine and chiropractic and able to answer all FAQs.
  • Able to explain we are a private pay clinic and the use of third-party financers is not allowed
  • Ability to sell the competitive advantages of NuSpine.
  • Must know the pricing options and plans.
  • Displays great customer service.
  • Leverage social media accounts in tandem with corporate to generate and contact leads.
  • Benefits :

  • Bonuses for new leads, leads converted to memberships and ongoing referral program.
  • Potential for quarterly bonuses based on overall clinic performance.
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    Membership Coordinator • Las Vegas, NV, US

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