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Floor Manager

Floor Manager

BKLYN LarderBrooklyn, NY, US
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Join Our Team at BKLYN Larder!

We’re a team of food lovers, excited to connect with customers, serve Brooklyn's best sandwiches, create magnificent cheese boards, and champion small batch specialty food makers in a retail environment. This is an opportunity to be part of a growing business with room to learn, develop, and make an impact!

What You’ll Do :

You are the face of BKLYN Larder. Whether you’re helping a regular customer discover a new favorite cheese or setting up a gorgeous food display, you’ll play a key role in shaping the customer experience.

You’ll engage with a diverse range of customers—from neighborhood locals to weekend foodies and even the occasional celebrity—offering thoughtful recommendations, genuine hospitality, and top-tier service. We want our guests to feel like they’re stepping into the home of a trusted food expert, not just shopping in a store.

Beyond the counter, you’ll also represent BKLYN Larder at events, on social media, and within the community, sharing our passion for great food.

What We’re Looking For :

We’re seeking an experienced manager to lead our team of mongers and floor staff and shape our customer experience. enthusiastic food lovers who thrive in a fast-paced, customer-facing environment. The ideal candidate is :

  • A natural people person – Warm, friendly, and able to build lasting relationships with customers, purveyors, and team members.
  • An encouraging manager - You know how to ensure compliance and uniform service across the team all while helping teammates grow in their role
  • Passionate about food – Especially cheese! You’re eager to learn about artisanal products, pairing suggestions, and food trends.
  • An engaging storyteller – You don’t just sell cheese; you share its history, flavor, and perfect pairing.
  • A multitasker who thrives under pressure – You can juggle multiple customers, prepare orders, and keep the shop running smoothly.
  • Detail-oriented and proactive – whether it’s ensuring the perfect cut of cheese or keeping the store organized, you take pride in your work.
  • Experienced in food retail or hospitality – you have past experience working in food service, retail, or a similar customer-facing role.
  • Comfortable with knives and food styling – You enjoy preparing and presenting food beautifully.
  • Tech-savvy and organized – You can navigate a POS system, process online orders, and handle basic math with ease.
  • Flexible and dependable – Available to work weekends, evenings, and peak holiday seasons when food lovers come out in full force.

Key Responsibilities :

Customer Experience & Sales

  • Create a welcoming, engaging, and memorable experience for every customer.
  • Provide expert guidance on cheeses, meats, and specialty provisions—offering samples and pairing suggestions.
  • Take customer orders for sandwiches, prepared foods, and catering with care and accuracy.
  • Resolve customer inquiries, order issues, and special requests with professionalism.

    • Cheese & Specialty Food Handling

  • Cut, wrap, and label cheeses and cured meats with precision.
  • Maintain the quality and integrity of all cheeses by following proper storage and rotation practices.
  • Educate customers on cheese origins, flavors, and ideal pairings.
  • Ensure visually appealing and well-stocked cheese and provisions displays.

    • Food & Merchandising Presentation

  • Set up and maintain beautiful and enticing displays of prepared foods, pastries, and specialty items.
  • Ensure all food is stocked, labeled, and presented at the highest standards.
  • Rotate inventory and inspect for freshness, following food safety best practices.
  • Assist in creating seasonal and promotional product displays.

    • Operations & Register Management

  • Operate the POS system for sales, refunds, and exchanges.
  • Process online and phone orders efficiently, ensuring accurate fulfillment.
  • Receive and stock new deliveries, ensuring proper labeling and organization.
  • Maintain accurate pricing and signage for all products.
  • Follow cash-handling procedures and ensure register accuracy.

    • Store Cleanliness & Food Safety

  • Maintain a spotless and well-organized store at all times.
  • Follow strict food safety and sanitation protocols.
  • Regularly clean and sanitize surfaces, equipment, and storage areas.
  • Assist with daily and weekly deep-cleaning tasks.

    • Team Collaboration & Growth

  • Manage the schedule, troubleshooting call outs and time off requests
  • Direct fellow team members to keep operations smooth and efficient.
  • Communicate effectively with the kitchen and management about stock levels, customer feedback, and special orders.
  • Help host in-store tastings and events to engage with customers and build community.
  • Continue learning and developing your knowledge of cheese, food trends, and retail skills.
  • Take on additional responsibilities as needed to support the business.

    • Why Work at BKLYN Larder?

  • Be part of a passionate food-loving team in one of Brooklyn’s best gourmet shops.
  • Learn from cheese and food experts—expand your knowledge of artisanal provisions.
  • Opportunities to grow with a dynamic, expanding business.
  • Interact with an amazing community of customers who love food as much as you do.
  • Competitive pay, a fun work environment, and delicious perks!
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    Floor Manager • Brooklyn, NY, US