Customer Service Agent

Customer Service Agent

Job Locations

US-TX-Richardson

Requisition ID

2025-1409503

Category (Portal Searching)

Administrative

Business Unit

AUS

Overview

Company Overview :

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description : Job Description

Allied Universal is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays . This is a full time, in office role that requires weekends.

PAY : $17.00 per hour plus tiered retention / performance bonus eligibility

SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week) :

Morning Shift (6 : 00am - 3 : 00 pm, with a 30 minute unpaid meal break)

• Evening Shift (2 : 30pm - 11 : 00 pm, with a 30 minute unpaid meal break)
• Overnight Shift (10 : 30pm - 7 : 00 am, with a 30 minute unpaid meal break)

Training Schedule : (6 : 30am - 3 : 00pm, Monday-Friday for the first 2 weeks)

RESPONSIBILITIES :

QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

BENEFITS :

#LI-JS2

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law. For more information : www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department. To find an office near you, please visit : www.aus.com / offices.

Requisition ID

2025-1409503