Rental / Retail Specialist I

Rental / Retail Specialist I

Sundance Mountain Outfitters

8841 North Alpine Loop Road, Sundance, UT, USA

16.50 per hour Hourly plus tips and commissions

Shift : 3-4 Days a Week. 8am 5pm or 4pm 9 : 30pm (winter only)

Must be available weekends and holidays

FLSA Status : Non-Exempt

SMO Specialist will be outgoing, engaging, and positive as they create an exceptional personalized service for rental and retail guests.

Essential Duties and Responsibilities

• Handle working in a high-paced atmosphere while still offering exceptional customer service, positivity, efficiency, and accuracy.
• Uphold all Forbes service standards with every guest interaction.
• Share Sundance's story of land preservation and environmental commitment.
• Perform basic point-of-sale transactions including cash, credit, gift cards and vouchers.
• Be friendly, outgoing, and have a passion for creating significant experiences for our guests.
• Listen to guest requests and input and implement when appropriate.
• Commit and adhere to resort & department service standards.
• Effectively cross sell within SMO to include upgrade in rentals and cross selling retail.
• Cross sell other Sundance departments and activities.
• Balance helping guests with projects given by managers to maintain shop efficiency.

Rental & Services

Retail

Qualifications

Work Environment

Moderate noise level. Regular exposure to humidity and moving parts. Occasional exposure to heights, fumes, chemicals, and electrical risks.

Disclaimer : This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.