Bilingual Call Center Supervisor

A company is looking for a Call Center Supervisor - Spanish Bilingual.

Key Responsibilities

Manage daily operations and monitor performance metrics of the team

Ensure compliance with policies and provide coaching and feedback to team members

Assist with escalated calls and support team development within a virtual environment

Required Qualifications

Minimum of one year of experience as a call center supervisor, preferably in healthcare

Experience managing employee performance and coaching to call center metrics

Strong technical skills, including proficiency in Microsoft Windows

Experience with support channels such as telephone, email, and chat

High school diploma or equivalent