Collection Coordinator

Job Description

Job Description

Position Summary :

As a Collection Coordinator / Specialist, you will be responsible for securing payments on outstanding debts by contacting debtors, tracking payments, resolving financial discrepancies, and negotiating repayment terms. This role requires a keen eye for detail, strong analytical skills, and the ability to communicate effectively with both internal teams and external customers. You will also play a key role in maintaining accurate records, supporting audits, and identifying opportunities for process improvement.

Key Responsibilities :

• Update and distribute monthly aging reports.
• Collect on denied deductions and outstanding invoices.
• Respond to invoice requests and send account statements.
• Create and apply credits or billing adjustments based on the deduction specialist's instructions.
• Maintain organized and up-to-date documentation of all collection activities.
• Develop, document, and update standard operating procedures for collections.
• Support month-end close activities.
• Identify and recommend process improvements within the department.
• Assist with periodic third-party audits.
• Perform ad-hoc tasks and special projects as assigned by management.

Skills and Competencies

Education & Experience :

Associate's degree or equivalent from a two-year college or technical school, or 4+ years of collections experience.

3–5 years of relevant experience and / or training in collections or accounts receivable.

Job Posted by ApplicantPro