AI/ML Product AnalystVkore Solutions • Austin, TX, United States
AI / ML Product Analyst
Vkore Solutions • Austin, TX, United States
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job_description.job_card.job_description6-10 years of experience in analytics, product operations, or data-driven process improvement. Experience working in e-commerce, customer service, automation, or LLM-based platforms. Exposure to contact center analytics, AI evaluation, or operational excellence functions.
Required Skills & Qualifications :
- Analytical Expertise : Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)
- Experimentation & Measurement : Knowledge of A / B testing, causal inference, and performance benchmarking.
- Product & Process Understanding : Familiarity with contact-center workflows, CRM / ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.
- Statistical & ML Awareness : Understanding of accuracy metrics, confusion matrices, and model performance trade-offs when comparing human vs. AI output.
- Business Acumen : Ability to translate complex data into clear business stories that drive action.
- Collaboration & Communication : Strong cross-functional skills; able to partner with engineers, data scientists, and operations teams effectively.
- Preferred Tools : SQL, Python (for data analysis), Tableau (visualization)
Preferred Background :
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Product Analyst • Austin, TX, United States