Digital Operations Analyst

Description

Primary Duties

This role sits with the BSG ecommerce department and is an evolving role requiring flexibility curiosity and a willingness to pivot as business priorities shift. Because of the high level of cross-team collaboration this role is hybrid and requires in-office presence in line with company policy .

Youll play a key role in turning data into insightand insight into actionacross our ecommerce businesses. This role sits at the intersection of digital merchandising / marketing ecommerce operations and analytics helping us unlock growth opportunities through smart data-driven decisions.

The ideal candidate is a problem-solver who thrives in ambiguity and is eager to learn. As this is a newly evolving function success will require adaptability the ability to shift focus as priorities change and comfort operating in gray space. Youll help shape how we use data to drive strategyknowing that how we work today may not be how we work tomorrow.

You will work across multiple business intelligence platforms (e.g. SFCC GA4 Power BI Tableau) to support digital merchandising finance and ecommerce operations. Your work will fuel decisions that shape the customer experience across desktop and mobile / app platforms.

Please note : Training for this role will not be fully structured as we are currently transitioning systems and processes. A self-starter mindsetand the ability to learn and keep learning on the flywill be essential for success.

Responsibilities

Build and maintain reports using SFCC GA4 Power BI and Tableau to track demand performance indicators and analyze digital behavior and trends to generate actionable insights

Partner with Finance to forecast demand KPIs and key ecommerce metrics

Prepare daily and weekly ecommerce performance snapshots for senior leadership Conduct both planned and ad hoc analyses to support cross-functional initiatives including inventory tracking tied to marketing and CRM activity

Own all aspects of promotions process requiring close alignment with ecommerce merchandising and COE. Provide oversight and operational direction to the Promotions Coordinator ensuring timely and accurate campaign execution based on business and website strategy

Recommend optimizations to improve product visibility conversion or engagement

Identify gaps or inefficiencies in data collection and partner on solutions

Communicate findings clearly and effectively across multiple audiences using data storytelling and analytical rigor

Stay agile and ready to pivot as new questions or business needs emerge

Knowledge Skills and Abilities

35 years of experience in digital analytics ecommerce operations or a similar data-driven role

Proficiency with analytics and BI tools such as GA4 Power BI Tableau and Salesforce Commerce Cloud (SFCC)

Strong knowledge of ecommerce KPIs customer behavior analytics and digital marketing performance metrics

Solid understanding of excel data querying reporting and dashboarding principles

Comfortable working with cross-functional teams in a fast-paced evolving environment

Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations

Proven ability to manage multiple priorities deadlines and stakeholders simultaneously

Experience leading or mentoring team members is a plus (e.g. Promotions coordinator oversight)

Energetic and proactive team player with a can-do attitude and willingness to roll up their sleeves

Naturally curious and driven to find solutions without waiting to be asked

Bachelors degree in Business Analytics or a related field preferred

Competencies / Attributes

Passionate Learner inquisitive about the business; open to feedback and coaching applies learning quickly; applies learning to improve processes and procedures proactively shares learning with colleagues and leaders; realigning and reshaping projects

Flexible & Agile Adapter responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan / task; doesnt dwell on the past

Talent Builder considers how we can create an inclusive culture; encourages input from others; invests time as an informal / formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge motivate and value the team

Effective Communicator articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style / self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data / info

Team Builder references the importance of teamwork and actively demonstrates collaboration and sharing; builds and / or participates in effective teams; values the importance of inclusion and various sources of thought / input; humble when operating within a team

Customer Focused Partner understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey / experience; holds self and team accountable for improving the customer experience; is an advocate for the customer

Strategic Thinker progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources

Big Picture Thinker understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress and adapts plans as needed; understands interdependencies with other departments

Results Driver effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources / time wisely; demonstrates grit and determination

Problem Solver & Decision Maker able to consume department / operational data to identify business; identifies gathers and examines the relevant information; makes recommendations and takes action to solve challenges considers importance / impact of decisions against relevant factors.

Working Conditions / Physical Requirements

The work is sedentary. Typically the employee may sit comfortably to do the work. However there may be some walking; standing; bending; carrying of light items such as papers files books small parts; driving an automobile etc. No special physical demands are required to perform the work.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices meeting and training rooms libraries and residences or commercial vehicles e.g. use of safe work practices with office equipment avoidance of trips and falls observance of fire regulations and traffic signals etc. The work area is adequately lighted heated and ventilated.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical dental vision life Insurance paid vacation and sick days paid holidays tuition reimbursement and 401(k) with company addition associates of SBH may take advantage of ourin house salon with complementary services and a varied selection of food options at our corporate campus. Also featured at our corporate campus is both a Sally Beauty and CosmoProf Professional onsite store where associates enjoy a great merchandise discount!

Qualified applicants will receive consideration for employment without regard to their race color religion national origin sex or disability.

#LI-Hybrid

Required Experience :

IC

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1