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General Manager - 3PL Operations

Final Mile ProvidersAberdeen, Maryland, United States

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Job Summary :

We’re looking for a bold and results-driven General Manager to oversee the daily logistics operations for our high-end furniture retail client. This role requires a strong personality, someone who isn’t afraid to speak up, challenge incorrect charges, and always prioritize the best interests of the company.

You will be coordinating with 10-12 fourth-party logistics (4PL) contractors to ensure seamless delivery operations, outstanding customer satisfaction, and financial efficiency. The ideal candidate is a decisive leader with a keen eye for financial accuracy, strong negotiation skills, and expertise in routing software and logistics management.

This position offers tremendous growth potential based on performance - if you’re ready to step up and lead, we’d love to hear from you!

Key Responsibilities :

Operational Oversight : Lead daily logistics operations, ensuring efficient and timely deliveries for a high-end furniture retailer while maintaining top-tier service standards.
Team Leadership : Mentor and develop a high-performing team , fostering accountability and excellence.
4PL Contractor Management : Recruit, onboard, and firmly manage 10-12 4PL contractors, ensuring compliance, performance, and contract integrity.
Financial Management : Oversee budgets, dispute incorrect charges , and ensure cost control and financial optimization.
Routing Software Expertise : Utilize logistics software to streamline delivery schedules and maximize efficiency.
Customer Relations & Advocacy : Act as the primary liaison with the furniture retailer, defending company interests and ensuring fair treatment in financial matters .
Process Improvement : Identify opportunities for better efficiency and implement strategic solutions .
Compliance & Safety : Ensure adherence to regulations, proactively address risks , and uphold best practices.

Qualifications :

Experience : 3+ years in logistics or supply chain management, with at least 1 year in a leadership role overseeing 3PL or 4PL operations .

Negotiation & Dispute Resolution : Ability to confidently challenge discrepancies and advocate for financial fairness .

Financial Acumen : Good knowledge of financial reporting within logistics.

Technical Skills : Proficiency in routing software ( Dispatch Track preferred) and logistics systems.

Leadership Style : Assertive, strategic, and highly accountable with the ability to drive results .

Time Management : Strong organizational skills and the ability to prioritize effectively in a fast-moving environment.

Communication : Exceptional verbal and written communication, persuasive when needed .

Growth Potential : Eager to expand within the company, driven by performance-based career progression .

Willing to learn : We don't expect the candidate to master any tool, but they should be willing to learn and adapt quickly.

What We Offer :

Competitive salary up to $70,000 per year, based on experience.

A fast-paced, high-impact work environment.

The chance to work for a prestigious high-end furniture retailer.

Career advancement opportunities based on performance.

A supportive yet performance-driven team culture.

How to Apply :

If you are a strong-willed, results-oriented leader with a passion for logistics and financial integrity, we want to hear from you! Submit your resume and a cover letter detailing your relevant experience to jobs@finalmileproviders.com.

Applications are reviewed on a rolling basis until the position is filled.

Equal Opportunity Employer :

We value diversity and inclusion and encourage applications from all qualified candidates, regardless of background.

Note on Salary :

The salary range of u p to $70,000 depends on experience and qualifications. For any questions about compensation or benefits, please contact Orlando Rosa at orosa@finalmileproviders.com | (407) 402-4034.

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Operation Manager • Aberdeen, Maryland, United States