Technical Support Representative (Remote)Concentrix • Forest Home, AL, US
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Technical Support Representative (Remote)
Concentrix • Forest Home, AL, US
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job_description.job_card.job_description1+ year of customer service experience A high school diploma or GED Strong focus on building customer relationships Comfortable using and explaining technology A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking with strong problem solving skills Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge Availability to work during the Hours of Operation : 8am-11 : 30pm EST Monday-Sunday. Schedule may change every 3 months based on performance. A desktop or laptop to complete PC and internet testing; a work computer will be provided High speed internet (no wireless / hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence The base salary for this position is $17.31 / hr. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off and holidays, paid training days, and more. We accept applications for this position on an ongoing basis. DailyPay enrollment option to access pay early Paid training and performance-based incentives Lucrative employee referral bonus opportunities Programs supporting diversity, equity, inclusion, and community involvement Work-from-home convenience Location : USA, OH, Work-at-Home Employment type : Full-time Physical & Mental Requirements : Regularly operate a computer, keyboard, telephone, headset, and other office equipment; work is generally sedentary
Overview
Technical Support Representative (Remote) works from home and interfaces with customers via inbound / outbound calls and / or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.
What You Will Do In This Role
- Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and / or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and / or MacOS, or comparable technology is preferred
- Deliver expert customer experiences…with a smile.
Your Qualifications
What's In It For You
Details
R1618510
J-18808-Ljbffr
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Technical Support Representative • Forest Home, AL, US
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