Valet Attendant

POSITION SUMMARY :

Primarily responsible to greet and welcome all guests to the hotel, assist guests with their luggage and assist with parking / retrieving guests vehicles. Ensure that the highest standards of hospitality are demonstrated at all times.

DUTIES AND RESPONSIBILITIES :

• Welcome guests in a genuinely warm and courteous manner.
• Assist guests by unloading and loading luggage from their vehicle.
• Transport guest vehicles safely while documenting each pickup and drop off thoroughly.
• Assist guests by unloading and loading luggage from their rooms.
• If rooms are not available, label and store guest luggage in valet closet.
• Check the daily arrival list for VIP's, group arrivals or guests with special needs.
• Observes the “10-5” rule when guests are present.
• To be present in the lobby or out front to be ready to assist guests and visitors when requested.
• Deliver faxes, messages, packages and flowers to guests' rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Ensure efficient delivery and collection of group luggage.
• Follow all hotel safety policies, procedures and brand standards.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• Keep bell hallway clean and organized at all times.
• Work to exceed guest expectations every time.
• Report maintenance issues observed in parking lots and front of hotel.
• Open hotel main doors and assist guests / visitors entering and leaving the property.
• Assist guests with opening / closing vehicle doors.
• Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
• Give fond farewell to all guests who are departing as per hotel standard.
• Review shift logs / daily memo books and document any relevant details or information in logbook.
• Perform any other tasks as assigned by management.

PREREQUISITES :

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