Patient Support Representative

Job Description

Job Description

Coffee Regional Medical Center

Patient Support Representative

POSITION SUMMARY

• Acknowledge all customers in a friendly, professional manner and provide quick responsive customer service. Also, to receive and accurately receipt all cash and mail payments through the use of computer system to assure proper application. Customer service needs are met at all times. Must be able to assist other PFS personnel with their duties, and to process all Chapter 7 bankruptcy claims.
• To assist other Patient Financial Services personnel with their duties, and to process all bankruptcy chapter 7 claims.

OVERVIEW

QUALIFICATIONS

A. Knowledge, Skills and Abilities

B. Education

C. Licensure

D. Experience

E. Interpersonal skills

F. Essential technical / motor skills

G. Essential physical requirements

H. Essential mental requirements

I. Essential sensory requirements

J. Other

K. Equipment used.

OTHER QUALIFICATIONS

A. Exposure to hazards (body fluid exposure level)

B. Age of Patient Populations Served

JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

o Major Task, Duties, and Responsibilities

 Open office daily and begin preparing for public visits and calls.

 Answers PBX daily and transfers all calls to appropriate personnel.

 Receipts cash, checks, and credit card payments over the counter from patients, guarantors, attorneys, etc

 Receipts cash, checks, and authorizations for online and mail credit card payments from patients, guarantors, insurance companies, etc received by mail.

 Research payments on the computer system to determine proper application and records payment in daily batch.

 Distributes money to personnel for petty cash purchases and obtains receipt for same.

 Prepares an adding machine tape on all checks receipted daily.

 Balances daily cash, checks, and credit cards with totals on the daily cash batch.

 Prepares individual window deposit and forwards to the Head Cashier at Patient Financial Services.

 Closes office daily and secures locked cash boxes in the safe.

 Opens, sorts, preps, and posts mail payments.

 Assists other personnel as needed (ex. scanning third party information, taking messages, researching files).

o Other

 Client Billing processes billing and payments for drug screens

 Maintain Chapter 7 bankruptcy cases.

 Update accounts for agency transfers and bankruptcy assignment

 Notate all OPS accounts with PPM account number and total charges.

 Update accounts when mail is returned from the post office; and batch to be scanned and indexed.

o Ability to produce workable ideas and techniques, willingness to attempt new approaches and perform job duties independently.

 Performs duties in an independent manner with minimal direct supervision.

 Can solve day to day problems within scope of practice and make decisions in a timely manner.

 Offers workable ideas, concepts and techniques to improve productivity.

 Willing to attempt new job duties, tasks, etc.

 Maintains regulatory requirements including all state, federal and Joint Commission regulations related to Patient Financial Services and, as appropriate, to the facility.

 Performs any other task as requested by Supervisor or Management in a willing and positive manner.