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Employee Satisfaction People Advisor

Employee Satisfaction People Advisor

KellyMitchell GroupIndianapolis, IN, US
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Job Description

Job Summary :

Our client is seeking a Employee Satisfaction People Advisor to join their team! This position is located in Indianapolis, Indiana.

Duties :

  • Provide superior customer service to employees and managers of the company via our customer portal, and other social channels
  • Support our knowledge base
  • Close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service
  • Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
  • Follow through to ensure all assigned cases are resolved and closed timely and appropriately
  • Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
  • Maintain appropriate level of process, program, and policy knowledge in order to assist employees
  • Identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and / or manager’s experience
  • Assist with user acceptance testing for system enhancements
  • Process corrections or transactions not handled through employee or manager self service in Workday

Desired Skills / Experience :

  • 2+ years prior work experience in Human Resources or a centralized customer service environment preferred
  • Prior experience with Workday HCM or similar HRIS is highly desirable
  • Experience working in a case management system
  • Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
  • Excellent verbal and written communication skills
  • Ability to navigate and collaborate with employees through personal circumstances
  • Ability to diagnose a problem and lead correction efforts through effective communication and execution
  • Ability to navigate in a high-paced evolving environment with contending priorities
  • Ability to maintain confidentiality in all aspects of job responsibilities

    • Benefits :

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

    • The approximate pay range for this position is between $13.19 and $18.84 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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    People Advisor • Indianapolis, IN, US