Studio Experience Coordinator Job at Alts (fka Alteration Specialists) in New Yo

Overview alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator. We are seeking a dynamic professional characterized by charisma, commitment, and professional integrity. The role includes responding to phone calls and emails, office management and administration, internal / external communication, and creative problem solving. This role oversees day-to-day operations in the studio and requires close collaboration with the Tailoring department. This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.

Compensation

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment

Greet all clients, manage check-ins, pickups and payment

Answer all inbound calls to the alts Studio

Manage all client bookings and appointments

Process new transactions and ensure internal reporting is correct

Scan out all fittings to the proper fitter in the system

Responsible for ordering and tracking inventory

Ensure all outsourced garments are appropriately tagged, distributed and delivered

Manage the flow of fitting room processes and appointments

Collect payment from all clients and mark tickets as paid and collected

Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person

Instruct Customers on how to check in for their appointments

Offer each customer water, ensure the company playlist and scents are working properly

Check in on customers throughout entire experience in studio - from check in to check out

Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team

Contribute ideas to company policies to create an even better customer experience

Operations Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations

Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio

Ensure all garments are racked in accordance to alts standardized racking system

Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists

Responsible for monitoring production

Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly

Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease

You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion

You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in

You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list

You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe

You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives

You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Experience Bachelor's degree OR directly related experience required

Prior responsibilities in the fashion industry, and communications management desired

Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired

• This is an early career role.

Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.

alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.

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Seniority level Mid-Senior level

Employment type Full-time

Job function Design, Art / Creative, and Information Technology

Industries Internet Publishing

Note : This listing may include references to other jobs or employer mentions; the core responsibilities and qualifications pertain to the Studio Experience Coordinator role.

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