Field Services Technician

Job Description

Job Description

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous.

As a Field Services Technician, you will be playing a critical role on the Customer Success Team. You will work alongside onsite and engineering staff to deploy the next generation of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers.

This position requires a technician who is not afraid to roll up their sleeves in an early stage startup environment, working smart and hard to keep our fleet operating at its maximum potential.

Compensation is $65,000 - $75,000 per year based on experience and skill set.

Responsibilities :

• Work with customers to deploy and support robotic fleets in the warehouse
• Provide detailed trainings to customer teams onsite
• Based in the Bay Area, California and able to work onsite in San Carlos
• Able to travel on short notice up to 80% of the time within designated region for site inspections and repairs
• Assemble, commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed
• Work with Manufacturing to draft work instructions for fleetwide updates
• Conduct routine and incident maintenance for our robot fleet
• Provide timely repairs and decrease the time our robots are out of production
• Maintain records of service calls, trainings, and expenses
• Study technical manuals and attend training sessions provided by engineers
• Provide support of root cause analysis for major incidents in the field
• Report on critical team metrics such as mean time to repair and first contact resolution rate

To be successful in this role, you will possess the following :

Preferred Qualifications :

What we offer :

Robust AI fosters a culture of belonging and a shared commitment to equality and equity. Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.