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Customer Service Representative
Customer Service RepresentativeInsight Global • Seattle, WA, US
Customer Service Representative

Customer Service Representative

Insight Global • Seattle, WA, US
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About the Role :

Our Client is expanding its service area after winning the contract from Waste Management, and we're looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Required Skillset :

  • Previous experience in customer service, call centers, data entry or administrative support.
  • Strong communication skills, both written and verbal.
  • Comfortable with high-volume outbound calling.
  • Detail-oriented with excellent data entry and organizational skills.
  • Ability to follow scripts and procedures consistently.
  • Customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications :

  • Familiarity with CRM systems or customer databases.

    • Key Responsibilities :

  • Outbound Customer Contact : Make proactive, scripted calls to businesses to verify and update service information.
  • Email Support : Monitor and respond to a high volume of customer emails with professionalism and accuracy.
  • Data Verification : Ensure customer records are accurate and up to date in our system.
  • Scripted Interactions : Use provided scripts to guide conversations and maintain consistency in messaging.
  • Light Customer Interaction : Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.
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    Customer Service Representative • Seattle, WA, US

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