Onsite Services Technician

For over 16 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI / ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies.

We are seeking an Onsite Services Technician to join our team. This role will involve providing PC refresh services and enterprise tool deployment across multiple locations in Dalton, GA. The ideal candidate will have experience in system administration, troubleshooting, and IT operations support , and a passion for technology-driven workplace efficiency .

Job Title : Onsite Services Technician

Location : Dalton, GA (On-site)

Duration : 6 months (Contract)

Job Description :

As an Onsite Services Technician , you will be responsible for delivering hands-on technical support, ensuring smooth deployment and refresh of computing equipment, and collaborating with local IT teams to maintain company standards. The Onsite Services Technician will perform a variety of operational and administrative tasks as outlined below.

Operational Responsibilities :

Assist Local IT by installing ManageEngine, CrowdStrike, and Splunk on company-owned equipment.

Refresh approximately 152 computers to company standards across Dalton, GA sites.

Coordinate with the IT Service Desk to handle incident tickets and assist with L1.5 support issues related to end-user or PC installation challenges.

Support Local IT with additional infrastructure deployments at four Dalton sites.

Collaborate with senior Local IT, OT, and Information Security leaders to assess technology needs, security standards, and system requirements.

Administrative Responsibilities :

Utilize the ServiceNow (SNOW) platform to manage and update tickets in support of XLA objectives.

Keep Local IT Leadership informed of remote site risks and ongoing issues.

Serve as a liaison with Local IT support channels for Level 3 incident management.

Key Skills & Qualifications :

Excellent communication and interpersonal skills.

Hands-on experience with system administration and technical troubleshooting.

Strong analytical and problem-solving capabilities.

Ability to work independently and collaboratively within a team.

Proficient documentation and reporting skills.

The Onsite Services Technician role requires proactive problem-solving, attention to detail, and a customer-focused mindset. As an Onsite Services Technician , you will play a key role in ensuring operational stability and supporting IT infrastructure success across multiple facilities.

Why Join Us?

Comprehensive benefits package.

Opportunities for professional growth and development.

Collaborative and inclusive company culture.

Equal Employment Opportunity (EEO) Statement :

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity-enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Thank You,

Inderjeet Nishad

inder@trilyonservices.com

P : (669) 315-4455