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Technical Lead - Retail Systems

Technical Lead - Retail Systems

SKIMSLos Angeles, CA, US
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Job Description

Job Description

Description

We are seeking a Technical Lead – Retail Systems to take full ownership of our retail inventory and RFID application ecosystem, ensuring accuracy, stability, and reliability across systems that power our store and warehouse operations. This role will be responsible for the technical health, integration management, and operational excellence of platforms including Retail Inventory Management Systems (Clarity IMS), RFID applications, NetSuite ERP, and related retail integrations.

The ideal candidate will be a hands-on technical leader who can drive incident resolution, system improvements, and integration reliability while serving as the L3 escalation point for all inventory and RFID-related issues.

Key Responsibilities

System Ownership & Reliability

  • Serve as the technical owner for retail inventory and RFID applications, ensuring system uptime, scalability, and data integrity.
  • Maintain and optimize integrations between Clarity IMS, RFID, NetSuite ERP, POS, and 3PL / WMS platforms.
  • Oversee the end-to-end data flow for inventory accuracy, transfers, allocations, and store transactions.
  • Lead configuration management, environment control, and release readiness for inventory and RFID systems.
  • Ensure proactive system monitoring and alerting to prevent data sync failures or integration disruptions.

Incident Management & L3 Support

  • Act as the L3 escalation point for all inventory and RFID-related issues, coordinating with cross-functional and vendor teams for resolution.
  • Lead root cause analysis and implement long-term corrective actions to prevent recurrence.
  • Manage production incidents impacting store operations, RFID reads, or inventory reconciliation.
  • Create incident documentation, runbooks, and system playbooks to support faster recovery and operational continuity.

    • Integration & Engineering Best Practices

  • Maintain and enhance API and middleware integrations across the retail ecosystem (POS, RFID, IMS, NetSuite, WMS).
  • Partner with engineering and devOps teams to ensure integration reliability and data consistency.
  • Define and enforce standards for system observability, logging, error handling, and data synchronization.
  • Drive automation of manual inventory processes and reconciliation jobs to reduce human error.

    • Leadership & Collaboration

  • Collaborate closely with Retail Operations, Supply Chain Operations, and Engineering to improve system workflows and visibility.
  • Partner with Product Managers and Business Analysts to define scalable, maintainable solutions for retail system enhancements.
  • Provide technical leadership in architecture reviews and roadmap discussions for inventory and RFID systems.
  • Mentor analysts and support engineers to elevate technical troubleshooting and system knowledge.

    • Skills, Knowledge & Expertise

  • Bachelor’s degree in Computer Science, Engineering, or related technical field.
  • 7+ years of hands-on experience supporting or developing retail systems, with deep focus on inventory management and RFID platforms.
  • Proven experience with NetSuite ERP, Clarity IMS, and RFID technologies (SML, Zebra, or similar).
  • Strong technical background in system integrations, API management, and data synchronization between POS, ERP, and IMS systems.
  • Experience with middleware tools (Celigo, Boomi, or Mulesoft) and system observability frameworks.
  • Excellent debugging, root cause analysis, and performance tuning skills.
  • Strong communication and collaboration skills across technical and business teams.
  • Demonstrated ability to manage incidents and system changes in a production retail environment.

    • Job Benefits

    Benefits and Culture

  • 100% Company Paid Healthcare (medical, dental, vision)
  • Kind Body Fertility Benefits
  • 401(k) savings plan with up to 4% match
  • Unlimited PTO
  • Full Access to LinkedIn learning
  • Employee Discounts

    • Perks (HQ Location)

  • Free weekly catered lunch at HQ – M / T / W / Th
  • Dog-Friendly office
  • Free Swag Giveaways
  • Annual Holiday Party
  • Annual Summer Party
  • Invitations to pop-ups and other company events
  • Complimentary daily office snacks and beverages
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