Implementation Supervisor II

Duration : 0-12 month(s)

Description / Comment :

The Implementation Supervisor II supports mid to large scale projects for Helix Migration consisting of single / multi-site implementations with multiple products and services. This position analyzes customer solutions / migrations and actively participates in successful solution migrations while meeting the needs of customers and the company. This position is involved in implementation model development for each project (e.g., deployment and plan definition, scheduling of implementation phases, communication, user acceptance training, project management, reporting, etc.).

The Migration PM Supervisor manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits, client communications, and weekly reporting. The Implementation Supervisor II will need to travel to domestic locations to support account migrations. Note travel may extend beyond domestic and will be assessed on an individual basis.

Other Duties :

• Hold meetings to review project status and follow up on action items.
• Work with Program Manager.
• Attend daily status meetings using Zoom.
• Use project management tools to track project success.

Minimum Requirements :

Proficient in project management practice; Experience in managing multiple projects / workstreams at once.

Additional Job Details :

This is a first shift position with some travel required. The role involves managing communications across the full project lifecycle and securing approvals from key internal and external stakeholders. The selected candidate will be responsible for developing detailed project plans, including timelines, milestones, and resource allocation. They will identify potential risks and implement effective mitigation strategies while ensuring that project resources are well-coordinated to meet deadlines. They will also oversee user acceptance testing to ensure the solution aligns with business requirements and will act as the primary point of contact throughout the implementation phase. A key part of this role includes proactively identifying and resolving issues to keep the project on track. Collaboration with Quality Assurance, Compliance, and Regulatory teams is essential to meet all necessary standards and requirements.

Candidates should be proficient in Microsoft Office programs, particularly Excel and Outlook, and comfortable using Microsoft Teams for communication. Experience with SmartSheet is preferred but not required. Strong leadership, communication, time management, risk management, and problem-solving skills are crucial, along with the ability to manage project budgets effectively. We are looking for someone with proven experience in project management—especially in implementation projects—who can effectively work with both business and IT teams. Ideal candidates will have demonstrated success in managing complex projects and hold relevant certifications such as PMP.

Shift Hours : 8 : 00am to 5 : 00pm

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