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IT Service Delivery Lead

IT Service Delivery Lead

Akaasa TechnologiesChicago, IL, United States
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Location : Minneapolis or Chicago, IL (Hybrid Remote) / Chicago preferred

Must Have :

  • LinkedIn with a picture
  • Sr. Director Level and ideal to come from a Consulting background and companies dealing with Mergers and acquisitions
  • 8+ years of IT experience with a strong focus on enterprise applications in Finance and HR domains.
  • Deep expertise with ERP financials (Netsuite, Epico, SAP, Oracle etc.) and HCM platforms.
  • Proven success leading IT service delivery in complex, global, or acquisition-driven organizations.
  • Strong understanding of business processes in Finance (P2P, R2R, O2C) and HR (Core HR, Payroll, Talent, Learning).
  • Demonstrated ability to partner with executive stakeholders and translate business needs into technology solutions.

Key Responsibilities

  • Lead IT Service Delivery for Finance and HR applications, including ERP finance modules and HCM platforms.
  • Partner with Finance and HR business leaders to align technology capabilities with organizational strategy and transformation initiatives.
  • Manage application lifecycle from strategy and roadmap development through delivery, operations, and continuous improvement.
  • Support post-acquisition integration efforts, ensuring Finance and HR systems are harmonized across the enterprise.
  • Collaborate with enterprise architects and integration teams to ensure seamless end-to-end process flows.
  • Oversee vendor relationships, contracts, and service performance for Finance and HR platforms.
  • Ensure compliance with regulatory, audit, and security requirements.
  • Track and report service performance, SLAs, and business value delivered by Finance and HR applications.

    • Qualifications

  • 8+ years of IT experience with a strong focus on enterprise applications in Finance and HR domains.
  • Deep expertise with ERP financials (Netsuite, Epico, SAP, Oracle etc.) and HCM platforms.
  • Proven success leading IT service delivery in complex, global, or acquisition-driven organizations.
  • Strong understanding of business processes in Finance (P2P, R2R, O2C) and HR (Core HR, Payroll, Talent, Learning).
  • Demonstrated ability to partner with executive stakeholders and translate business needs into technology solutions.
  • Excellent communication, collaboration, and vendor management skills.
  • Bachelor's degree in Information Systems, Computer Science, or related field.
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    Delivery Lead • Chicago, IL, United States