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Finance Associate

Finance Associate

City of CollinsvilleCollinsville, IL, USA
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The City of Collinsville is seeking a part-time Finance Associate to provide front-line customer service and support for City Hall operations. This role is fast-paced and customer-facing, requiring strong communication skills, accuracy, and attention to detail.

Job Responsibilities

  • Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
  • Answer all City Hall main-line phone calls, assist or redirect callers as needed
  • Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
  • Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees.
  • Review and process applications for new water, sewer, and trash service

Minimum Qualifications

Minimum qualifications include :

  • Must have availability to work Monday and Friday and one additional half-day per week, approximately 20 hours a week.
  • 3 years of customer support experience or experience of customer service
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to stay calm and maintain composure during stressful situations
  • Effective communication skills, both verbal and in writing
  • Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
  • General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
  • Bilingual candidates are highly preferred
  • Pay Rate

    This part-time position is $20.00 per hour.

    Job Posted by ApplicantPro

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    Finance Associate • Collinsville, IL, USA

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