Wireless Customer Service Representative

We are a fast-paced and dynamic sales and customer service company that specializes in wireless product sales, customer acquisition, and brand representation for major telecommunications clients. Our team works directly with industry-leading wireless providers to deliver personalized service, product knowledge, and impactful results.

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

As a Wireless Customer Service Representative, you will be assisting customers with their wireless needs, introducing them to new services and promotions, and helping grow client customer bases in a professional and approachable way.

Wireless Customer Service Representative Responsibilities :

• Learn and maintain in-depth knowledge of wireless products, plans, and promotions to assist customers accurately and confidently
• Deliver excellent service by educating customers, answering questions, and recommending the right wireless solutions for their needs
• Represent major telecommunications brands in a professional, friendly, and trustworthy manner
• Open new customer accounts, process transactions, and help with service upgrades, plan changes, and activations
• Engage with customers to resolve issues, drive sales, and improve customer satisfaction
• Maintain brand standards and ensure all communications align with expectations