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Claims Agent (270068)

Claims Agent (270068)

ASK ConsultingPasadena, CA, US
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Job Description

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title : Claims Agent

Location : Pasadena, CA 91109

Duration : 15 months

Pay range : $20 / Hr to $29 / Hr on W2

Position Summary :

  • In support of client’s Wildfire Recovery Compensation Program, client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience.
  • This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations.
  • Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.

Key Responsibilities :

  • Customer Assistance : Respond to resident questions in-person with clarity and empathy.
  • Application Support : Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
  • Customer Journey Understanding : Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
  • Documentation Handling : Assist with scanning, uploading, and validating documents in compliance with program requirements.
  • Issue Resolution : Identify and escalate complex issues or exceptions to appropriate teams promptly.
  • Compliance & Confidentiality : Adhere to company policies, data privacy standards, and legal requirements when handling resident information.
  • Communication : Provide clear instructions and status updates to residents regarding next steps in the claims process.

    • Qualifications & Skills :

  • Experience : Prior Insurance or Healthcare claims support experience preferred.
  • Technical Skills : Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.

    • About ASK : ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

    ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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    Claim • Pasadena, CA, US

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