Customer Support Specialist
VirtualVocationsBirmingham, Alabama, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Tier 1 Customer Support Specialist to provide exceptional customer service and technical support for its software products.
Key Responsibilities
Provide technical customer service by troubleshooting issues through chat, email, and phone
Oversee customer service improvements by measuring customer satisfaction and redesigning processes
Recommend product improvements by identifying patterns and communicating suggestions to management
Required Qualifications
Minimum one year of experience in a technical customer service role
Proficiency in API keys is highly preferred
Experience with multi-channel communication for technical support
Detail-oriented with a customer-first approach
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Customer Support Specialist • Birmingham, Alabama, United States
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