Service Banker

Personal Banker

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Summary of the Job :

Job Function : Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products / services as customer needs are identified. Processing teller transactions and performing a variety of sales and service activities to support the financial center.

Essential Duties and Responsibilities :

• Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
• Projects a professional image in dress, manner, communication and focus.
• Associate may be asked to travel to multiple financial centers within a region(s).
• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
• Process all types of teller and banker transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.
• Process daily night drop and ATM deposits and balancing under dual control.
• Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
• Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position. Uses consultative selling techniques using customer profile tool to uncover and provide client solutions through bank products and services.
• Handles cash accurately to maintain an acceptable cash difference record.
• Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
• Performs operational work flow for teller area, handles compliance, audit, operations and follows regulatory standards.
• Expected to attend and participate in ongoing training and Financial Center meetings.
• Will also manage customer service requests, sales, new account opening and referral to other business partners as needed to support the banker in the financial center.
• Other tasks as assigned.

The Ideal Candidate for This Role :

Job Qualifications / Preferred Skills and Abilities :

Work Environment :

Compensation and Benefits Overview :

Starting pay for Personal Banker positions is $20 / hour. Final compensation offer to candidate may vary from posted hiring range based upon significant lending experience, education, and / or skill level.

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

Registration Requirement :

This position requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS). Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements including acceptable background investigation and credit report results.

Equal Opportunity & Belonging :

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.