Banquet Supervisor

Callaway Lodge Resort

100 Meadow View Ln

Pine Mountain, GA 31822, USA

Callaway Lodge Resort

100 Meadow View Ln

Pine Mountain, GA 31822, USA

• Interact with all guests and all team members, at all times, in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling that will vary according to the needs of Callaway Gardens' business levels.
• Maintain high standards of personal appearance and grooming to include wearing a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times with both team members and guests.
• Maintains and suggests updates of all standards for your operation to include server appearance and uniform, attendance, service training to Callaway standards and product knowledge.
• Assist sales and event management in the coordination for banquet functions.
• Assist with conference set up and stewarding to coordinate all banquet functions.
• Responsibilities include interviewing, hiring; planning, assigning and directing work; scheduling team members; appraising performance; rewarding, counseling and disciplining team members; addressing complaints and resolving problems.
• Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
• Has knowledge and understanding of all department policies and procedures and communicates and enforces all policies fairly and consistently with team members.
• Strives for 100% satisfaction of all guests.
• Fills in wherever is needed to maintain an even flow for a banquet function.
• Conducts pre-shift meetings to train and coordinate the shift.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings / training as required by supervisor or management.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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