Senior Computer Support Specialist
VirtualVocationsDorchester, Massachusetts, United Statesjob_description.job_card.variable_days_ago
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A company is looking for a Senior Computer User Support Specialist.
Key Responsibilities
Process and manage trouble tickets to resolve user problems and document actions taken
Provide technical support remotely for issues related to hardware, software, and network connectivity
Collaborate with various teams to identify and resolve enterprise-level problems affecting the IT environment
Required Qualifications
Public Trust Clearance or ability to obtain
ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire
Associates Degree or equivalent with 4-9 years of work experience
At least one year of experience with Windows desktop support
Experience supporting industry-standard software products and remote tools
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Computer Support Specialist • Dorchester, Massachusetts, United States
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