Manager, UX Design

The Manager, UX Design is responsible for creating, maintaining, and advancing the CAQH Design Language System (DLS) to ensure brand continuity, accessibility, and user experience consistency across CAQH solutions. This role partners with product, technology, and research teams to design intuitive, high-quality experiences that achieve business goals while advocating for user needs. The Manager leads design efforts from concept through delivery, leveraging user research, analytics, and design thinking to continuously improve CAQH’s digital solutions.

The Manager, UX Design is a full-time, remote, exempt position and reports to the Chief Product Officer.

Base Salary Range : $125,000 – $155,000 annually.

Specific Responsibilities :

• Develops, maintains, and evolves the CAQH Design Language System to promote usability, consistency, and ADA compliance.
• Translates research insights into user journeys, personas, wireframes, prototypes, and high-fidelity designs that reflect CAQH’s brand identity.
• Partners with UX Strategy, product management, and technology teams to define requirements and design experiences optimized for multiple devices and interfaces.
• Applies user-centered design methodologies, including rapid prototyping, usability testing, and iterative feedback, to create innovative solutions.
• Establishes and enforces usability heuristics and interaction models across CAQH applications.
• Collaborates with internal stakeholders to communicate design concepts, workflows, and specifications for efficient implementation.
• Identifies design challenges and develops solutions that balance business objectives, technology constraints, and user needs.
• Conducts competitive analyses and user testing to evaluate UX effectiveness and recommend improvements.
• Ensures design quality through review and validation of production-ready development.

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Who We Are

The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States.

What You Get

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.

At CAQH, we are proud of our active commitment to equal opportunities for all. Our teams work diligently to foster a workplace where all individuals are valued, respected, and empowered. We embrace different perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination, and any such conduct is strictly prohibited.

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