Member Services Specialist

Member Services Specialist

The USC Alumni Association supports the overall advancement of USC by engaging all alumni for life, building a culture of philanthropy among the Trojan Family, and being the representative voice for the more than 500,000 USC alumni worldwide.

The USCAA seeks a Member Services Specialist who is a detail-oriented professional, collaborative team player, and service-focused communicator to support the day-to-day operations of its University Park Campus location. Reporting to the Director of Member Services and Operations, this role plays a key part in delivering exceptional service to alumni and members of the Trojan Family.

This multifaceted position blends administrative excellence with a strong customer service orientation. The ideal candidate thrives in a fast-paced, public-facing environment and is committed to maintaining data integrity and operational efficiency.

This is a hybrid-fixed position under our current work arrangement plan, with the expectation of an on-site presence for 3 days / week on the University Park Campus.

University Advancement is committed to non-discrimination and equal opportunity for all, where all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California's mission, values, and goals.

Responsibilities

Business Communications & Document Management (30%)

• Draft, edit, and manage a variety of professional communications, reports, and confidential documents using digital collaboration tools.
• Review and approve documents as authorized, ensuring accuracy and consistency.
• Support team members in producing high-quality materials aligned with brand and compliance standards.

Member Support & Inquiry Management (15%)

Data & Systems Management (15%)

Information Security & Confidentiality (10%)

Operations & Team Coordination (15%)

Event, Web, and Reporting Support (15%)

Minimum Qualifications

Preferred Qualifications

In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC's Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Required Documents

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

Compensation and Benefits

The budgeted salary range for this position is $25.73 $30.93 / hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To support faculty and staff well-being, USC provides benefits-eligible employees with a broad range of benefits and perks to help protect their and their dependents' health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC's comprehensive benefits here.