Support Services Specialist
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Support Services Specialist to enhance customer experiences and resolve issues.
Key Responsibilities
Support customers by handling calls and email requests, resolving software and billing issues
Provide ad-hoc system and process training for customers
Master product solutions to guide customers in utilizing services effectively
Required Qualifications
High School Diploma or equivalent
2 years or more of experience in a customer-facing role, preferably in a SaaS environment
Technical software support experience
Ability to multitask and execute tasks with precision
Must be a confident, adaptable self-starter thriving in a fast-paced environment
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Service Support Specialist • Grand Rapids, Michigan, United States
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