Principal Customer Success ManagerVirtualVocations • Knoxville, Tennessee, United States
Principal Customer Success Manager
VirtualVocations • Knoxville, Tennessee, United States
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- serp_jobs.job_card.full_time
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A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts.
Key Responsibilities
Manage a portfolio of strategic enterprise customers, ensuring retention, satisfaction, and expansion
Build executive-level relationships and lead QBRs and value discussions using business metrics
Analyze customer usage data to proactively address risks and identify opportunities for upselling
Required Qualifications
7+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in B2B SaaS
Proven track record of managing large, complex accounts and delivering measurable business outcomes
Experience influencing senior stakeholders and internal cross-functional teams
Deep understanding of SaaS metrics such as NRR, GRR, and churn
Experience with tools like Salesforce, HubSpot, or Gainsight
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