Sr Support EngineerNone • Dallas, TX, US
Sr Support Engineer
None • Dallas, TX, US
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job_description.job_card.job_descriptionHigh School Diploma Up to 4 years of experience in end user IT Good documentation and communication skills via Email, Jira, and Slack Attention to detail and ability to follow direction Ability to lift up to 50lbs as necessary Software Skills : Okta, Google Workspace, Zoom, Slack Experience with Jira / Confluence User level experience with Okta Basic understanding of SaaS Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies Training or certifications : Microsoft operating systems, A+ certification, MacOS support training Experience working on big projects and mentoring team members Mid-Senior level Full-time Information Technology Computer and Network Security
Overview
Local company seeking a servant minded engineer who is looking to grow- This us a Hybrid role in Dallas, TX-
What we are looking for :
We are looking for a technical individual who are motivated, self-starters, and always eager to help while providing excellent customer service to our users. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do
- Technical onboarding and ongoing support of users in multiple offices and countries
- Hardware deployment, software installation and maintenance of user machines
- Asset tracking and inventory management
- Communicate highly technical information to both technical and non-technical personnel
- Deploy and decommission user workstation VM's
- Google Workspace end user support
- Recommend new software and hardware solutions as needed
- Help maintain vendor relationships for hardware and software acquisitions
- Design and maintain Mobile Device Management policies and profiles for Apple and Android devices
- Update and maintain computer management policies in Jamf / Ivanti / Workspace One
- Work with key stakeholders and end users to identify and implement new processes and technologies
- Educate team members and org users on new processes and technologies
- Work with Audit and Compliance teams to review user access on a bi-weekly basis
- Drive team initiatives / projects
What You'll Need
Things that will help
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Sr Engineer • Dallas, TX, US