Rehab Tech / Scheduler
Presbyterian is seeking a Rehab Tech / Scheduler. This role is centered around delivering an exceptional patient experience for every case, with a strong emphasis on accuracy in scheduling and coordination across a multi-disciplinary specialty. It involves verifying that all prior authorizations, certifications, and referrals are completed before treatment begins, while also providing non-clinical education to patients and their families. Responsibilities include managing admission paperwork when needed, maintaining cleanliness and basic upkeep of the Rehab Department, and assisting therapists with patient care and departmental duties. Additional duties may be assigned as needed to support the department's operations.
Type of Opportunity : Per Diem
Work Schedule : Varies Days and Hours
How you grow, learn and thrive matters here.
- Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
- Loan forgiveness through the New Mexico Higher Education Department
- EPIC electronic charting system
This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)
Qualifications
High school or equivalentMinimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.Responsibilities
Achieve exceptional patient experience using CARES, AIDET, and EPE toolsAddress and attempt to resolve complaints using key words at key timesManage conflict and seek supervisor assistance when neededRound with waiting patients to ensure comfort and communicate delaysPerform patient scheduling and validate accurate demographicsSet expectations for prior authorization, referrals, and out-of-pocket expensesMeet one-on-one with patients to schedule invasive proceduresAdvise patients and families on non-clinical instructionsBuild and maintain positive relationships with other departments and personnelFollow scheduling protocols including assigned block timeAssist therapists and assistants with patient care and departmental dutiesPerform patient care procedures under licensed clinician guidanceDemonstrate understanding of growth and development across patient lifespanPrioritize tasks and escalate concerns appropriatelyUnderstand indications, contraindications, and effects of rehab modalitiesPossess basic knowledge of medical terminology and anatomy relevant to rehabRefer patients to Financial Advocate or Financial Advocacy Center as appropriateValidate prior authorization, certification, and referral before proceduresAlert stakeholders if breakdowns occur in authorization processFormulate accurate messages and route to appropriate Epic in-basket pool or staffInstruct patients on Release of Information process and ensure completed forms are submittedUnderstand connection between quality service, patient satisfaction, and reimbursementPerform confirmation calls with directions and instructions based on visit typeRespond quickly to patients in distress and alert clinical team as directedMaintain clean and organized clinic, checkout, waiting areas, and walkwaysReport any safety concernsResponsible for basic cleaning and upkeep of Rehab DepartmentMake appointment reminder calls and handle reschedulingEvaluate provider schedules and take action to ensure accuracy and efficiencyCollaborate with clinicians and management to optimize schedulingSupport development of new programs with a positive attitudeParticipate in environmental roundingRestock rooms and gym area with linens and suppliesMaintain routine service logs for department equipmentMonitor supply inventory, check expiration dates, and place orders as neededMay perform timekeeping dutiesPerform other duties as assignedDemonstrate CARES behaviors : Collaborate, be Accountable, Respect, Engage, and ServeBenefits
We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Learn more about our employee benefits.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
USD $21.64 / Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.