Sr Order Operations Specialist

The Role

As a key member of Order Operations, this person will have primary responsibility for reviewing signed customer contract documentation and initiating the customer order process. This individual is responsible for the review of customer purchase orders for software license and professional services purchases.

Your Impact

Performs an initial review of order related documentation (contracts, customer purchase orders, professional services proposals, etc.) submitted by customers to ensure all required documentation is provided and complete.

Performs quality review of customer submitted documents to ensure that the contract and the customer financial instruments do not conflict with AspenTech policies and are reflected accurately within Oracle.

Coordinates the resolution of discrepancies with sales account managers and ensures timely resolution or makes corrections internally to avoid extended hold periods for customer orders.

Processes countersigned customer agreements to allow for the proper establishment of Professional Services Projects and Customer orders.

Remediates orders for accuracy of payments, addresses, payment terms, and license fulfillment configurations.

Coordinates with various cross-functional groups to resolve outstanding issues.

Acts as a subject matter expert and a leader in support of process improvement activities.

Participate in ad-hoc projects.

Develop new and update existing departmental documentation.

What You'll Need

Four years of experience working in an order management, contract review, or sales support role.

College Degree preferred.

Experience working in a remote team environment preferred.

Knowledge of Oracle Applications is preferred.

Familiarity with Salesforce is preferred, experience with Sandbox UAT testing a plus.

Strong knowledge and experience in using MS Office tools such as Excel, Word, and Outlook.

Exceptional and professional written and verbal communication skills.

Strong attention to detail and organizational skills.

Ability to triage and embrace ownership of orders.

Demonstrated ability to work in multiple systems.

Self-Starter with an inquisitive nature.

Excellent interpersonal skills.