Technical Account Manager

A company is looking for a Technical Account Manager to maintain and enhance customer environments while providing proactive technical guidance.

Key Responsibilities

Take ownership of customer service delivery across various services

Oversee incident, problem, and change management processes

Collaborate with internal teams to deliver a Customer First strategy

Required Qualifications

8+ years in customer-facing roles such as Technical Account Manager or Service Delivery Manager

Fluent in English and Spanish; Portuguese is a plus

Experience with service providers or cloud resellers supporting enterprise clients

ITIL Foundation certification (V4 preferred); PMP, Agile, or Six Sigma are assets

Strong organizational ability to manage competing customer demands