Assistant Customer Service Manager

Join to apply for the Assistant Customer Service Manager role at Price Chopper Supermarkets-Market 32

Get AI-powered advice on this job and more exclusive features.

Overview

Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of the store to include customer checkout (registers, scanning, and service), bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area of store operations. Ensures all front end policies and procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates.

Essential Duties And Responsibilities

• Responsible for ensuring that the highest level of customer service and courtesy is provided at all times.
• Consistently work within company 5S efficiency standards.
• Ensure each associate asks each customer for an AdvantEdge Card.
• Ensure each associate smiles, acknowledges customers at the beginning and end of each transaction.
• Ensure each associate is aware of shrink-related items and how to control.
• Responsible for training and supervising all cashiers, bottle associates and service clerks.
• Schedule associates and perform other administrative-like duties.
• Maintain cashier controls and security in accordance with company policies and procedures.
• Ensure cash controls and over / short policies are adhered to.
• Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
• Responsible for cash control of all media collected at registers, according to company policies and procedures.
• Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
• Assist the Customer Service Manager in the maintenance of all Front End expenses (e.g. : payroll, cashier over / shorts, etc).
• Ensure all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures.
• Record pricing errors on a timely basis.
• Ensure Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations.
• Maintain a neat, clean, and organized workstation according to 5S standards at all times.
• Ensure Front End merchandising racks have adequate levels of merchandise and are kept neat and clean.
• Ensure Front End associates consistently work within company efficiency standards.
• Perform other related duties as assigned by management and adhere to all company policies and procedures.

Minimum Qualifications

Education And Experience

Physical Requirements

Equipment Used

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

Derby Line, VT

Referrals increase your chances of interviewing at Price Chopper Supermarkets-Market 32 by 2x.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr