Concierge

Job Description

Job Description

SERVANT LEADERSHIP :

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY :

The Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; notifies team members of visitor arrival and maintains security and telecommunications systems within the community.

ESSENTIAL JOB FUNCTIONS :

• Maintains a professional personal presentation
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate
• Takes detailed messages with name, date, time and return phone number
• Ensures team members receive their phone messages promptly
• Maintains knowledge of who is available to receive an inquiry or host a tour
• Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
• Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations
• Receive and sort mail for Leadership Team
• Maintain yearly transportation book for resident’s doctor appointments as necessary
• Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times
• Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
• Maintain the confidentiality of residents’ personal care information
• Honor the residents’ personal and property rights
• Must be in company uniform and resident ready at all times
• Performs other related essential duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES :

EDUCATION REQUIREMENTS :

EXPERIENCE REQUIREMENTS :

PHYSICAL REQUIREMENTS :

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position :

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT :

Part Time - Must be able to work rotating weekends and week days

Shifts are 8 am to 2 : 30 pm and 5 pm to 9 pm