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General Manager

General Manager

DogtopiaWilmington, DE, US
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General Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service and Presentation :

  • Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
  • Sets the example for the team on the 3 S's (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
  • Keeps the team members engaged in their duties.
  • Strive for high customer review ratings!
  • ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative :

  • Manages groomers including quality control of work, safety, schedules, and client records
  • Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
  • Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
  • Develops team in up-selling and using dog evaluations to grow revenue
  • Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
  • Work with team to assure our Quality of Care sets the standards for dog care

    • Team Management :

  • Creates staffing schedule and helps monitor daily schedules
  • Maintains optimum staffing and development with all employees
  • Leads by example by coaching all on contributing to a positive team-oriented culture
  • Delivers written performance reviews and gives employees positive acknowledgment when due!
  • Help coach the staff on our Dogtopia-isms
  • The Rules by which we, as DOGTOPIANS live by are :
  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like it's the Most Exciting Day Ever!
  • Onboard all employees and insure each employee has the correct amount of training
  • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
  • Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
  • Inventory Management of cleaning, dog and First aid supplies.
  • Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

    • Benefits :

  • It always bring your dog to work day!
  • Education in basic dog obedience and training
  • Fun, Dynamic team culture
  • Career progression based on performance
  • Additional certification programs are available
  • Competitive wages with flexibility in scheduling
  • Paid time off, medical benefits, and company incentives
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    General Manager • Wilmington, DE, US

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