IVR Test Engineer

Role : - IVR Test Engineer

Location : - Plano, TX

Mode of work : - Onsite (100%)

Job Description :

• Primary Skills - Cyara, IVR Testing Min 5+ years Software quality assurance / technical testing experience in Voice / Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
• Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
• Experience in developing Manual and automation test scripts with CYARA. Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher / Cruncher Lite, Tags and running campaigns.
• Load Testing activity in regular intervals and report generation.
• Design and / or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.