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Collections Specialist

Collections Specialist

Leiters IncEnglewood, CO, US
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Job Description

Job Description

Collections Specialist

The Collections Specialist is primarily responsible for the collections of receivables to ensure timely payments while building and maintaining positive customer relationships. The Collections Specialist position requires strong communication and organizational skills and the ability to resolve payment issues. The Collections Specialist must have the ability to work independently and in a team environment, have attention to detail, and effectively communicate with internal and external customers

Why Join Leiters Health?

Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team!

At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.

  • Innovative Culture : Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
  • Meaningful Work : Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
  • Professional Development : Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
  • Cutting-Edge Technology : Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
  • Collaborative Environment : Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.

Who We're Looking For :

We're seeking enthusiastic individuals who are driven, adaptable, and passionate about contributing to a mission-driven organization. Whether you're an experienced professional or just starting your career, Leiters Health provides an environment where your skills and talents will be recognized and appreciated. Sound like you? Apply today!

Essential Functions :

This description is intended to be illustrative of the major duties performed by the employee assigned to this position.

  • Monitor and manage assigned accounts to identify and collect past due balances in accordance with Company policy and the collections process.
  • Contact customers via phone and email
  • Reconcile accounts and research / resolve payment discrepancies- ie : mis-posted and misapplied payments
  • Maintain accurate and detailed notes of collection activities, customer communications and Promise-to-Pays.
  • Prepare collection status aging reports tracking progress toward collection goals
  • Collaborate with billing, commercial, and customer service teams to resolve account issues
  • Provide excellent customer service while supporting collection targets
  • Escalate delinquent accounts in accordance with the Escalation Process outlined in the SOP
  • Assist with emailing monthly statements
  • Review and process new customer account applications as needed
  • Work with the Cash Applications team as needed to support the application of payments, including ACH, checks and credit cards.
  • Assist with the resolution of unapplied payments

  • Assist with the Accounts Receivable email account and ensuring timely responses to requests
  • Support month-end close and audits as needed
  • Support the Accounts Receivable team when and where needed
  • Maintain accurate documentation of customer records in SalesPad
  • Perform standard operating procedures with forms, and quality control activities including document retention
  • Other duties as assigned.
  • Supervisory Responsibilities :

  • N / A
  • Experience and Necessary Competencies :

  • Associates degree in relevant field or equivalent experience.
  • 2 years in B2B collections
  • Strong analytical and problem-solving skills
  • Ability to effectively work both independently and in a team environment
  • Willingness to contribute to process improvement
  • Effective performance under pressure in a fast-paced environment
  • Management of time and adherence to deadlines and KPIs
  • Excellent organizational skills and attention to detail
  • Ability to foster internal and external customer relationships
  • Ability to maintain an organized workstation, in office and remote
  • Understanding of 503B regulatory requirements, cGMP standards, and USP guidelines is a plus!
  • Proficient written, verbal and oral English communication skills are required.
  • Proficiency with Microsoft 365 tools including Outlook, Microsoft, and Excel.
  • Experience with Microsoft Dynamics Great Plains and SalesPad a plus
  • Physical Requirements :

  • Ability to stand or sit for extended periods of time.
  • Ability to lift, push and pull up to 50 pounds periodically.
  • Benefits :

  • 100% employer paid medical plan.
  • Dental & Vision insurance options including FSA & HSA
  • Employer Paid Life Insurance & Employee Assistance Program
  • Short Term & Long-Term Disability Insurance
  • Up to 4% 401K Matching (100% vested on day one!)
  • Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
  • $5,250 Annual Tuition Reimbursement after 6 months
  • $1,000 Referral Bonus Program with no limit
  • Eligible for annual bonus program
  • Timeline :  We will be accepting applications on an ongoing basis until position is filled.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.
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