Customer Care Associate

Are you ready to build a career that's not just a job but a meaningful journey? At Born Primitive, we offer more than just work we offer a dynamic, collaborative environment where passion meets purpose. With exceptional work-life balance and a team that feels like family, you'll thrive both personally and professionally.

Born Primitive is proudly Veteran-owned and operated, deeply rooted in the values that make our nation great : sacrifice, honor, and unwavering commitment to freedom . We're inspired by the men and women who embody these principles, and we strive to carry their legacy forward. Our team members don't just work here they reflect these values in everything they do, becoming a vital part of a mission larger than themselves.

If you're passionate about making an impact and want to grow with a company that stands for something greater, Born Primitive might be the perfect fit for you. Join us, and be part of a team that inspires and uplifts, every single day.

Overview :

The Customer Care Associate will serve as a versatile team member, seamlessly transitioning between addressing the needs of the customer to processing returned items as well as assisting in order fulfillment to ensure a smooth and efficient customer experience.

Responsibilities Will Include :

• Returns Process :

Process and handle customer returns in accordance with company policies

Provide exceptional customer service through various communication channels (phone, email, chat)

Quickly adapt to changing priorities and assist in areas with high demand

Recognize that the Customer Care Department may experience fluctuations in business demands

Demonstrate the ability to navigate multiple software platforms efficiently

Develop a deep understanding of Born Primitive's brand, products, and services

Minimum Qualifications :

Preferred Qualifications :

(This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position)

Required Characteristics :

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