Qualifications
- Proficiency in 2 of the following disciplines : Audio, Video, Lighting, and LED. This will be identified through successfully passing the written exam and then evaluation in practical application.
- Demonstrate exceptional customer service skills.
- Flexibility in schedule
- Bachelor’s Degree is preferred.
- 10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
- 4-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- Self-starter / works independently.
Technical Qualifications
Perform all digital audio console applications including but not limited to :
Workbench programming and monitoringLive scan and Axient frequencyAntenna Distribution System setupWireless microphone frequency setupFCC frequency regulatory expertiseAbility to mix large productions to include digital audio consolesIP based audio source and destination programming and maintenanceSound shaping,frequency identification and isolationMulti-page fader programmingMinimum 64 input programmingBand ensemble configurationMultiple destination sub-mix and mix minus digital audio routingFrequency monitoringLine Array Calculation, Setup, and MaintenanceAudio shapingBeam steerable Line Array setup and maintenanceAudio delay calculation and implementationWired and wireless intercom programmingNetwork signal setup, monitoring, and maintenanceMulti-channel intercom programmingOn-site and remote intercom integrationRecordingLevel and audio feed managementRecording standards expertiseMulti-format audio codec expertiseAudio processing and editing expertiseStreamingRTMP encoding expertiseMulti-destination audio mixingPerform all projection and video capabilities including but not limited to :
Projection4k image map4k image blendConverging projection40k projector programming configuration8k Display ManagementProgrammingIP Mapping and networking capable16 / 6 Matrix switchingLivePremier and Alta 4k program certified8 / 4 Split Layer managementContent Color grading / matchingIP output formattingColor space managementRecordingProgram / ISO recording capableVideo Record standard expertMulti-layered record formattingPost video editing through softwareStreamingHLS, IPTV, OTT programming and managementMulti-stream key over RTMP programming.CameraColor Variation production shadingTally / Genlock live camera utilizationPTZ camera operationShot compositionVectorscope / wave monitor expertProficient in performing all lighting console capabilities including but not limited to :
Syntax based programming100+ lighting unit programmingDMX over ethernetmulti-universe programming (16)parameter managementcolor temperature controlFX programmingintelligent lighting fixture preparationmulti-cue programming (100+ cues)dimmer patchingfixture profile managementtimecode syncing,media server controllight meteringProficient in performing all LED Wall and Media Server Capabilities including but not limited to :
Processor Programmingnon-standard display configurationLED Wall Ground Support Ballast requirementsvideo content transcodingMapping / Maskingtimeline-based editingremote control surfacefx programmingredundancy programmingtimecode syncing8k Display Managementcomputer graphics card configurationGeneral AV Tech work as needed.
Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of all audiovisual equipment including what is listed in the technical qualifications section.Troubleshoots technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and / or damage when in use.Performs advance work (pre / during / post event) with operations and sales leadership.Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Maintains a positive relationship with all clients through effective communication.Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.Understands and fosters the hotel / client relationship.Equipment Maintenance
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.Education / Experience
Bachelor’s Degree is preferred.10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.4-5 years of customer service or hospitality experience is preferred.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.Strong customer, client and coworker interface experience and abilities.Self-starter / works independently.Must be able to lift 50 lbs.Competencies
Deliver World Class Service
HospitalityOwnershipDo The Right Thing
Demonstrates Self-AwarenessDrive Results
See The Big Picture
Decision QualityManages ComplexityValue People
CollaboratesPhysical Requirements
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of : Continuously, Frequently, Occasionally and Never.
Physical RequirementsSitting : 2-3 Hours
Standing : 4-5 HoursWalking : 4-5 HoursStooping : 2-3 HoursCrawling : 2-3 HoursKneeling : 2-3 HoursBending : 2-3 HoursReaching (above your head) : 2-3 HoursClimbing : 0-1 HoursGrasping : 4-5 HoursLifting RequirementsLifting 0 - 15 lbs : Continuously
Lifting 16 – 50 lbs : FrequentlyLifting 51 - 100 lbs : OccasionallyLifting Over 100 lbs : OccasionallyCarrying RequirementsCarrying 0 - 15 lbs : Continuously
Carrying 16 – 50 lbs : FrequentlyCarrying 51 - 100 lbs : OccasionallyAuditory / Visual RequirementsClose Vision : Continuously
Distance Vision : ContinuouslyColor Vision : FrequentlyPeripheral Vision : OccasionallyDepth Perception : FrequentlyHearing : ContinuouslyPushing / Pulling RequirementsPushing / Pulling 0 - 15 lbs : Continuously
Pushing / Pulling 16 – 50 lbs : FrequentlyPushing / Pulling 51 - 100 lbs : FrequentlyPushing / Pulling Over 100 lbs : OccasionallyTeam members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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