Help Desk Support Technician

Job Description

Position : Help Desk Support Technician

Location : Tallahassee, FL.

Duration : 8 Months+  [October 24, 2025, through June 30, 2026] One (1) year renewal term not to exceed 12 months

The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows :

• Provide Tier 1 software, hardware, and network-related support;
• Use documented procedures and checklists to assist end users with technical issues;
• Use a ticket tracking system to log end-user information and a description of the issue;
• Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users;
• Escalate problems to Tier 2 technical support; and
• Communicate with the end users regarding the status of the resolution.

NOTE : The Help Desk is open 24 hours a day, 7 days a week; therefore, shift start times and duration may vary each week, and holiday coverage may be required.

Required Qualifications

A bachelor’s degree or master’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position :

NOTE :  In addition to the above list, the selected Candidates must complete a Level II Background Check.

Preferred Qualifications