Conciliation Court Division Manager

Conciliation Court Director

Open to current employees of the Conciliation Court Department

Job Summary

Plans, directs, supervises, and evaluates the day-to-day activities of a division, designated work unit, or program. Provides professional level work direction, supervision, and support for supervisors and court conciliators in the delivery of direct services and programs to the public including family evaluations, on-call services, expedited differentiated case management conferences, mediation, child interviews, parent education, and guidance to self-represented clients for Conciliation Services and the Law Library Resource Center at the direction of the department director and Superior Court.

This position is an exempt position under the Fair Labor Standards Act and is not a covered position under the Pinal County Merit System Rules. Incumbents in this position serve at the pleasure of their respective Appointing Authority. The employment relationship is "at-will," and employment may be terminated at any time, for any reason, with or without cause.

Example of Essential Duties

• Provides technical advice to staff and supervisors regarding application of policies, procedures, and practices.
• Manages multiple supervisors, as well as legal and clinical programs.
• Directs clinical and legal operations for the Pinal County Conciliation Court in compliance with ARS25-381 and Arizona Rules of Family Law Procedure, Rule 68.
• Plans, directs, supervises, and monitors administrative, operational, legal, and clinical activities of administrative staff and court conciliators, including attorneys and clinicians.
• Assigns duties and monitors operations and services; revises policies and procedures as appropriate to ensure effective service delivery.
• Assures effective communication with Court and County agencies, as well as outside stakeholders, such as the Department of Child Safety, Law Enforcement, the Department of Economic Security, etc.
• Coordinates joint projects with statewide committees as well as national agencies, such as the Association of Family and Conciliation Courts and the National Center for State Courts.
• Exercises signature authority for the Director on delegated issues.
• May act on behalf of the Conciliation Court Director as required and subordinate employees in their absence.
• Conducts presentations to management, judicial officers, and other employee groups to convey information about programs or other matters.
• Conducts research, investigations, analysis and documentation of confidential and contentious issues and situations and recommends remedial actions to the Director and / or Designated Authority.
• Monitors trends in Family Law and pending Federal and state legislation that may impact programs; anticipates changes and proactively modifies services to address potential issues.
• Resolves performance problems and counsels subordinate supervisors as necessary.
• Coordinates Division operations with other departments, divisions, and agencies.
• Resolves problems / issues arising from operations of subordinate units.
• Evaluates the effectiveness of services provided by assigned division(s) and assures compliance with statutes and rules.
• Supervises, trains and evaluates subordinate professional staff.
• Interprets program rules, applicable laws, standards, regulations, policies, and operational procedures and enforces rules and regulations for subordinate staff.
• Assists in the analysis of financial needs, budget preparation and monitoring of fund balances.
• Monitor performance of Conciliation Court and Law Library staff, maintain discipline and safety, and direct the development of goals and objectives, and systems and standards for evaluation of team performance and operational effectiveness.
• Analyze operational trends and develop recommendations for resource allocation, staffing adjustments, and personnel assignments; evaluate and analyze departmental issues and develop solutions; and ensure all services are compliant with all laws, standards, regulations, and departmental policies and goals.
• Monitors and plans for legislative developments to ensure conformance of Court procedures and activities, anticipates changes, and adjust strategies for fulfillment of Court objectives and mandates.
• Manages and maintains the case management database; compiles and analyzes program data; evaluates services and programs; prepares written reports; monitors productivity and makes recommendations regarding procedural or personnel changes.
• Mediates and resolves complaints regarding clinical or administrative processes.
• Monitors Courtools reports for family court judges, including time to disposition to ensure compliance with case processing requirements.
• Reviews and analyzes complex information which is highly sensitive; communicates with a variety of outside agencies including law enforcement and the Department of Child Safety; reaches logical and sound conclusions based on evaluation of facts and conflicting information and prepares lengthy reports and written recommendations to the Court.
• Evaluates the report writing process and provides feedback to professional staff to ensure accurate and timely submissions to the Court.
• Participates in the development and execution of organizational, departmental and workgroup goals and objectives.
• Manages risks, crises, and emergencies and utilizes reasonable procedures in cases involving clients who present with potential domestic violence, self-harm, suicide, abuse, or violent intent.
• Maintain absolute confidentiality of work-related issues, records, and restricted information.
• Perform other related duties as required.

Minimum Requirements to Perform Work

Requirements for Continued Employment

Knowledge, Skills, and Abilities

Physical Requirements

Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and / or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to handwrite or use computer keyboard; vision sufficient to see and read; hear and speak to communicate with customers in person and over the phone; lifting, unloading, pushing, and carrying small files