Knowledge Management LeadVirtualVocations • Nashville, Tennessee, United States

Knowledge Management Lead

VirtualVocations • Nashville, Tennessee, United States

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A company is looking for a Knowledge Management Lead - Information Architect.

Key Responsibilities

Design and implement a Knowledge-Centered Service (KCS) framework across business and IT functions

Assess current knowledge maturity and lead execution to improve content quality and accessibility

Integrate AI / automation into knowledge workflows and enhance service desk operations

Required Qualifications, Training, and Education

15+ years of experience in knowledge management, IT service delivery, or digital transformation

Deep expertise in Knowledge-Centered Service (KCS) frameworks and enterprise knowledge systems

Proven success applying AI, NLP, or automation technologies to improve service operations

Bachelor's degree in Information Systems, Computer Science, Organizational Development, or related field

KCS certification preferred (Practitioner or Coach)

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Knowledge Management • Nashville, Tennessee, United States

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