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Patient Care Advocate

Patient Care Advocate

Verus RXDallas, TX, US
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Job Description

Job Description

ABOUT US

AdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer service and being consistently better by always seeking new ways to improve.

POSITION SUMMARY

Our rapidly expanding team is seeking a Patient Care Advocate with experience in the complex model of financial-based assistance. Advocates will handle the financial assistance process from submission to approval. Responsibilities will include thoroughly compiling information, responding to questions from subscribers regarding their high-cost medications and facilitating and guiding the subscriber through the various options available to them. Jobseekers should be excellent multitaskers who can work both independently and with a team to meet deadlines. Strong customer service skills and an eye for detail are also vital in this role. If you’re interested in joining an industry-leading team to reshape the service of pharmacy, then apply today.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

  • Completing detailed documentation
  • Responding to questions from subscribers regarding their eligible medications
  • Facilitating fills through the appropriate program
  • Communicating with doctor’s offices, pharmacies on high level and time sensitive items
  • Ability to function as part of team but maintain workload independently

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • 2+ years PBM or similar industry experience highly preferred.
  • High school diploma required, advanced degree preferred.
  • Excellent customer service, interpersonal, and communication skills.
  • Shared perspective on prioritizing the needs of patients.
  • Current or previous experience as a processor, case worker, advocate, customer service, and / or coordinator.
  • Exceptional attention to detail, must be organized with excellent time management skills.
  • Must be able to commute to our Dallas office location 5 days a week. This is NOT a remote opportunity.
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    Patient Advocate • Dallas, TX, US