Customer Care Technician (a.k.a. Pest Therapist)

Be the calm, confident problem-solver who restores comfort, confidence, and peace of mind.

About Tailor Made Pest and Wildlife Are you looking to be part of a fast-growing, people-first company that’s transforming the pest control experience?

At Tailor Made Pest and Wildlife , we do things differently.

Led by a respected Board Member of the Kentucky Pest Management Association , our team is known nationwide — and even globally — for raising the standard of professionalism in pest management.

We’re a small but mighty company that values empathy, craftsmanship, and connection .

If you love solving problems, helping people, and making an impact, this is your place to shine.

About the Role Our Customer Care Technicians aren’t just pest control professionals — they’re therapists for stressed-out homeowners .

Let’s face it :

• when people call us, they’re often anxious, embarrassed, or frustrated.
• There’s a social stigma around having bugs or wildlife problems, and many customers feel judged or ashamed.
• That’s where you come in.
• You’ll bring calm to chaos — listening, understanding, and reassuring customers while solving the problem with precision and care.
• You’ll be their trusted expert, their problem solver, and their go-to for peace of mind.
• What You’ll Do 🛠️ Solve Problems That Matter Inspect homes and businesses to identify pest or wildlife issues.
• Implement effective treatment plans and preventative solutions.
• Seal entry points and create long-term defenses against infestations. 💬 Be the Calm in the Chaos Comfort customers who are upset, anxious, or embarrassed about having pests.
• Listen empathetically and explain issues in a reassuring, judgment-free way.
• Turn stressful experiences into positive ones through patience and professionalism. 📋 Keep It Tailor Made Maintain accurate notes that reflect customer needs and desires.
• Communicate clearly with clients and teammates.
• Follow up with customers to ensure lasting satisfaction.
• What You Bring A valid driver’s license and clean driving record.
• Exceptional communication and listening skills.
• A genuine desire to help people and solve problems.
• Ability to stay calm under pressure and bring positive energy to tough situations.

Bonus :

Apply today and help us make pest control personal, professional, and Tailor Made.