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Salesforce Architect (New York)
Salesforce Architect (New York)B&H Photo Video • New York, NY, US
Salesforce Architect (New York)

Salesforce Architect (New York)

B&H Photo Video • New York, NY, US
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Job Overview :

B&H is looking for a Salesforce Technical Manager with strong hands-on experience in Salesforce development, architecture, and platform management. This role blends technical leadership with strategic thinking to deliver best-in-class solutions in high volume customer support environments.

To be proficient in Apex, Lightning Web Components, Flows, integrations, and Salesforce best practices, while also guiding a team of developers and admins to maintain a high standard of delivery.

Essential Responsibilities :

  • Lead technical design, development, and implementation of Salesforce solutions within Service Cloud.
  • Provide design and technical solutions with Lightning Web Components (LWC), Visualforce, and Flows.
  • Translate business requirements into technical architecture and design specifications.
  • Manage and mentor Salesforce developers, admins, and architects.
  • Ensure quality assurance, performance tuning, and compliance with Salesforce development and security standards.
  • Proactive system maintenance includes Security Reviews, Release Updates, Health Check, and Optimizer.
  • Own and manage technical delivery across multiple concurrent projects.
  • Oversee integration between Salesforce and external systems (REST / SOAP APIs, Webservices, OData).
  • Collaborate with business stakeholders, product owners, and other technical teams to define roadmaps and priorities.
  • Stay current on Salesforce releases, roadmap, and ecosystem tools to drive innovation and platform optimization.
  • Collaborate effectively with all team members as well as hold regular team meetings.

Additional Responsibilities :

  • Preferred Education, Experience and Certifications :
  • Salesforce Platform Developer I & II
  • Salesforce Platform App Builder
  • Salesforce Application / System Architect
  • Salesforce Certified Administrator
  • Salesforce Technical Architect
  • 5+ years of professional experience in Salesforce development, architecture, and administration.
  • Experience in a senior technical role, such as Technical Lead, Technical Architect, or similar positions.
  • Proven track record of successfully designing and implementing large-scale, complex software systems and architectures.

    • Specific Knowledge, Skills and Abilities :

    Salesforce Technical Expertise :

  • Extensive experience with Salesforce platform and its suite of products (Service Cloud, Experience Cloud, Omni-Channel, Marketing Cloud, Data Cloud, Digital Engagement, Scheduler).
  • Strong hands-on experience with Salesforce Omni-Channel Routing across multiple digital channels (Emails, MIAW, SMS, Voice / CTI integration, Video).
  • Experience working with Salesforce Einstein and AI products (Bots, Predictive Case Routing,
  • Recommendations, Next Best Action, Agentforce).
  • Deep understanding of Salesforce architecture, including data modeling, integration patterns, and best practices for customization and development.
  • Proficiency in Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies.
  • Experience with Salesforce declarative tools such as Flows, Custom Metadata Types and Components.
  • Strong knowledge of Salesforce security model, including roles, profiles, permission sets, and sharing rules.
  • Experience using Salesforce data tools (Data Loader, Workbench).
  • Expertise in integrating Salesforce with other enterprise systems using APIs, middleware, and third-party tools (e.g., MuleSoft, Informatica).
  • Experience with RESTful and SOAP web services, Salesforce Connect, and External Objects.
  • Experience working with Salesforce connectors for Medallia, Bazaarvoice, Screenmeet, Hootsuite a plus.

    • Other Technical Proficiencies :

  • Experience with DevOps tools like Copado, or Salesforce DX.
  • Practical experience with Source Code management tools like Git and Bitbucket.
  • Experience in Agile methodologies, Jira, and CI / CD processes.
  • Experience with Authentication frameworks (LDAP, AD, OAuth)
  • Experience with monitoring tools like Nagios, Splunk
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