Job Description : The HR Shared Services Coordinator will be part of a team that is the first point of contact for employees that have HR related questions.
The selected individual will :
- Perform customer service functions by answering employee emails and phone calls pertaining to HR matters, resolving most cases within 24hrs.
- Open and close out HR tickets in Service Now.
- Provide tier 1 support for HR applications, benefits, compensation, staffing, and learning.
- Enter and audit employee hires and data changes in Workday.
- Conduct mini new hire orientation, including I-9 form and other related documents with employee.
- Schedule and create courses in the Learning Management System.
- Process terminations and conduct exit interviews.
- Generate reports from various HR systems.
- Maintain employee files.
Minimum Qualifications :
Bachelor's degree preferred or equivalent combination of education and experience.Prior HR experience preferred.Proven organizational skills with attention to detail and the ability to prioritize work.Operates with a high sense of urgency.Team player willing to assist wherever there is a need.Exercise considerable judgment and discretion in handling telephone calls and emails, routing them to others when appropriate.Must have exceptional customer service skills.Proficient with Microsoft Office and Windows-based applications, especially Word, Excel, and Outlook.Ideal candidate will be highly motivated and a quick learner with the ability to master new systems quickly.Excellent verbal and written communication skills.Handle sensitive and confidential information with discretion.J-18808-Ljbffr